The Legal Stuff
Sam’s Terms of Use
Sam’s Terms of Use
TERMS OF USE
Using Sam. Simple. Clear. Fair.
These Terms of Use explain the terms that apply when you access or use Sam.
Last updated: 20th of August 2026
1. About these Terms
These Terms of Use apply to Sam and related services provided by d-labs Pty Ltd.
Sam is designed primarily for businesses, research organisations and professional users.
By establishing an account or accessing Sam, you agree to comply with these Terms.
If you access Sam on behalf of an organisation, you confirm that you are authorised to do so.
A separate proposal, order form, subscription agreement or negotiated agreement may also apply. If there is an inconsistency, the specifically negotiated agreement will prevail to the extent stated in that agreement.
2. About Sam
Sam is an AI-enabled platform designed to support detergent and cleaning-product formulation, R&D, product development and related professional activities.
Sam is a decision-support and knowledge tool.
It is not intended to replace appropriate professional judgement, laboratory testing, safety assessment, regulatory review or product validation.
3. Accounts
You must provide accurate account information and keep your login credentials secure.
You must not knowingly permit unauthorised persons to use your account.
If you believe your credentials or account have been compromised, please notify us promptly at:
4. Subscription options
Unless otherwise agreed, Academy and Professional subscriptions may be offered with either an Annual subscription or a Flex subscription.
Academy
Annual subscription: AUD $15,000 per year, billed at AUD $1,250 per month over 12 months.
Flex: AUD $1,625 per month, with no annual commitment.
Professional
Annual subscription: AUD $60,000 per year, billed at AUD $5,000 per month over 12 months.
Flex: AUD $6,500 per month, with no annual commitment.
The Annual and Flex options provide the same access within the relevant Academy or Professional product unless otherwise clearly stated.
Strategic Partner arrangements are individually agreed and may be subject to separate commercial terms.
5. Taxes
Prices are in Australian dollars unless otherwise stated.
Published prices exclude applicable taxes.
GST, VAT or other taxes will be added where required by law.
For business-only pricing, the ACCC permits GST-exclusive displays, although fixed-term pricing presented as a monthly amount should also disclose the total contract cost prominently.
6. Annual subscriptions
An Annual subscription has an initial term of 12 months.
The annual price is offered in return for that commitment, although the subscription fee is paid in monthly instalments.
We will not increase the agreed Annual subscription price during the fixed 12-month term unless you expressly agree to the change.
7. Flex subscriptions
Flex subscriptions operate month-to-month.
You may cancel a Flex subscription at any time before the next billing date.
Your access will continue until the end of the period for which you have already paid and no further recurring subscription charges will be made.
8. Ending an Annual subscription early
We want our cancellation arrangements to be transparent and proportionate.
You may request early cancellation of an Annual subscription.
Where you cancel for convenience before the end of the 12-month term, an early cancellation adjustment may apply.
The adjustment will not exceed the lower of:
a. the difference between the Annual monthly rate and the applicable Flex monthly rate for the months in which the service has already been provided; or
b. the unpaid subscription fees remaining in the Annual term.
No further subscription fees will be charged after the agreed termination date.
The purpose of this adjustment is to recognise the lower price provided in exchange for an annual commitment, rather than to impose a penalty.
No early cancellation adjustment will apply where you terminate because:
d-labs materially breaches the agreement and does not remedy that breach within a reasonable period after notice;
we make a material detrimental change to Sam during your fixed term and you do not agree to that change; or
applicable law gives you a right to terminate without the adjustment.
9. Renewal
We will not automatically commit an Annual subscriber to a new fixed 12-month term without clearly informing the customer of the proposed renewal and applicable price.
Before the end of the Annual term, we may invite you to renew for another Annual term or move to another subscription option.
A new Annual term will only commence where agreed.
This avoids the type of automatic-renewal and unilateral-change provisions that the ACCC has identified as areas of concern.
10. Price changes
We will not change the price of an Annual subscription during its fixed term without agreement.
For a Flex subscription, we may change pricing by giving reasonable advance notice.
If you do not agree to a Flex price change, you may cancel before the new price takes effect.
11. Permitted use
You may use Sam for legitimate professional, educational, scientific, research and commercial purposes relating to detergent, cleaning-product and associated R&D activities.
Use must comply with:
these Terms;
our Fair Use Policy;
applicable laws;
your organisation's policies; and
any applicable commercial agreement with d-labs.
12. Your responsibilities
You are responsible for:
ensuring you are authorised to provide information submitted to Sam;
protecting confidential information appropriately;
evaluating Sam's outputs before relying on them;
conducting appropriate laboratory testing;
performing appropriate safety and regulatory assessments;
confirming suitability for your intended application; and
making final technical and commercial decisions.
13. AI-generated information
Artificial-intelligence systems can produce incomplete, inaccurate or inappropriate outputs.
Sam is intended to help knowledgeable users analyse information and explore options, not remove the need for technical expertise.
You should independently verify information where the consequences of an error may be significant.
14. Customer intellectual property
Your organisation retains ownership of its pre-existing:
formulations;
experimental data;
technical information;
know-how;
trade secrets;
documents; and
other intellectual property.
Providing that information to Sam does not transfer ownership to d-labs.
d-labs does not use customer content to develop proprietary formulations for other customers.
Any additional arrangements concerning intellectual property created through a Development Partner or Strategic Partner relationship may be addressed separately in the applicable agreement.
15. Sam and d-labs intellectual property
d-labs and its licensors retain ownership of Sam itself, including its software, architecture, interfaces, branding, proprietary databases and d-labs-created materials.
Your subscription provides a right to use Sam during the applicable subscription period. It does not transfer ownership of Sam or its underlying technology.
16. Confidentiality
Each party must take reasonable steps to protect confidential information received from the other party.
Neither party may use or disclose the other party's confidential information except:
for the purposes of providing or receiving Sam;
with the other party's permission;
to personnel or advisers who reasonably need access and are subject to confidentiality obligations; or
where disclosure is required by law.
17. Privacy
Our handling of personal information is described in our Privacy Policy.
18. Service availability
We aim to provide a reliable service but cannot guarantee uninterrupted availability.
Sam may occasionally be unavailable because of:
scheduled maintenance;
emergency maintenance;
infrastructure or telecommunications issues;
security events;
third-party service interruptions; or
circumstances outside our reasonable control.
Where reasonably practicable, we will provide advance notice of planned interruptions that are likely to materially affect service.
19. Changes to Sam
Sam will continue to develop.
We may introduce, improve, replace or discontinue features where reasonably necessary.
We will not deliberately make a material detrimental reduction to the core functionality of a paid fixed-term subscription without providing reasonable notice and, where the change materially affects the value of the service, an appropriate opportunity to terminate without an early cancellation adjustment.
Broad unilateral variation rights are among the types of terms the ACCC has identified as potentially unfair.
20. Suspension
We may temporarily suspend access where reasonably necessary to:
address an immediate security threat;
prevent unlawful activity;
prevent serious misuse of Sam;
protect Sam or other users;
address materially overdue subscription payments; or
respond to a material breach of these Terms or the Fair Use Policy.
Except where immediate action is reasonably necessary, we will tell you about the issue and provide a reasonable opportunity to remedy it before suspending access.
21. Termination by d-labs
d-labs may terminate a subscription where:
you commit a material breach and fail to remedy it within a reasonable period after notice;
use of Sam is unlawful;
continued provision would create a material security or legal risk; or
payment remains materially overdue after reasonable notice.
If d-labs discontinues Sam or ends your subscription for reasons unrelated to your breach, we will provide reasonable notice where practicable and refund any prepaid subscription amount relating to the period after termination.
22. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or any other law where doing so would be unlawful.
Australian law expressly prevents contracts from excluding applicable consumer guarantees. For certain services not ordinarily acquired for personal, domestic or household use, section 64A may permit liability to be limited to supplying the services again or paying the cost of having the services supplied again where reliance on that limitation is fair and reasonable.
23. Limitation of liability
To the extent permitted by law:
Where d-labs is permitted to limit liability for a failure to comply with an applicable statutory guarantee concerning services, d-labs' liability is limited, at its option, to:
supplying the affected services again; or
paying the reasonable cost of having the affected services supplied again,
where it is fair and reasonable to rely on that limitation.
Subject to liabilities that cannot lawfully be excluded or limited:
neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable;
each party must take reasonable steps to minimise loss;
d-labs is not responsible for loss caused solely by a user's failure to undertake professional review, testing or validation that would reasonably be expected in the circumstances; and
each party's total aggregate liability arising from the subscription during any 12-month period will not exceed the subscription fees paid or payable for that subscription during that period.
This limitation does not apply to liability to the extent it cannot lawfully be limited, or to fraud or wilful misconduct.
24. Changes to these Terms
We may update these Terms to reflect changes in law, security requirements or the operation of Sam.
Changes will not retrospectively remove material rights from an existing fixed-term subscriber.
Where a change materially affects an existing subscriber, we will provide reasonable notice.
25. Governing law
These Terms are governed by the laws of Victoria, Australia.
The parties submit to the courts having jurisdiction in that State or Territory, subject to any rights that cannot lawfully be excluded.
26. Contact
Questions about these Terms can be sent to: